Support at PolyPay
Take comfort in knowing that your processing solutions will always be backed by a first-tier support team who is there to ensure the ongoing success of accepting payments at your business
Account Support
Our US-based customer support team is committed to answering all your questions in a comprehensive and timely manner. We take pride in our transparency so that you feel comfortable with the fine details of your account. A few items we will assist with can include chargebacks, fees, funding, and account changes. We are also happy to complete a full statement review to help you understand what rates and fees you are paying, and why.
Technical Support
PolyPay’s dedicated technical support team will be at your disposal when an issue arises. Whether your terminal experiences an error or you are having trouble submitting a refund, our technical support team will be ready to help. Don’t wait hours for someone to get back to you – solve issues on the spot when you need it.
PCI Compliance Support
Payment Card Industry Data Security Standard (PCI-DSS) compliance is a security measure imposed by the card brands that all businesses who accept card payments must adhere to. It can be a complex process, but our dedicated PCI support team will notify you when your compliance is coming due and help you to become compliant without hassle. In most cases, all that is needed is about 10-15 minutes on the phone, once a year! Feel confident knowing that your business is taking the right measures to protect customers’ cardholder information and avoid unnecessary fees by remaining PCI compliant with PolyPay’s assistance.
